Front Desk Receptionist at Rise Network
Job ID 89629
Career Level Executive
Experience 1+ Years
Minimum Qualifications Diploma
Education Background Bachelor's degree in a related field is a plus
Patient Reception: Greet patients and visitors in a friendly and professional manner, ensuring a welcoming atmosphere.
Appointment Scheduling: Schedule patient appointments accurately and efficiently, optimizing clinic scheduling software.
Patient Registration: Collect and verify patient information, insurance details, and medical history accurately during check-in.
Insurance Coordination: Verify patient insurance coverage, process claims, and assist patients with insurance-related inquiries.
Phone and Email Communication: Answer phone calls and respond to emails promptly, addressing patient inquiries and directing them to the appropriate staff members.
Cash Handling: Collect payments, issue receipts, and maintain accurate financial records.Patient Information Management: Maintain electronic and physical patient records, ensuring confidentiality and compliance with healthcare regulations.
Clinic Maintenance: Maintain a clean and organized front desk area, ensuring a professional and comfortable environment for patients.
Support Clinic Staff: Assist physiotherapists and other clinic staff with administrative tasks as needed.
Patient Education: Provide patients with necessary information about clinic policies, procedures, and services.
Problem Resolution: Handle patient concerns and complaints professionally, escalating issues to the Clinic Manager when necessary.
Inventory Management: Monitor and order office supplies as needed.