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Customer Service Representative at Accurate Background

  • Full time
  • Thane, Level 14, Lodha Supremus, Lodha Business District Gate, 2, Kolshet Rd, off Ghodbunder Road, Thane, IN, 400607 View on Map
  • @Atharv IT Solutions posted 2 months ago
  • Posted : February 23, 2024 -Accepting applications
  • Salary: Negotiable
  • View(s) 169

Job Detail

  • Job ID 104180
  • Career Level Executive
  • Experience 1+ Years
  • Gender MaleFemale
  • Minimum Qualifications Graduate

Job Description

  • Develop knowledge and understanding of specific CS functions
  • Learn specific activities and retain information, and know-how
  • Gain an overall understanding of Order Fulfillment
  • Develop knowledge and understanding of products
  • Process assigned work, independently, consistently, and accurately
  • Follow provided instructions, exactly
  • Follow work/break/lunch schedule
  • Develop some understanding of FCRA
  • Communicate with clients and applicants via phone, email and chat queues
  • Provide information about products and services
  • Obtain details on complaints and requests
  • Process requests and then resolve them with accuracy and efficiency
  • Provide training/guidance
  • Analyze and interpret information received from callers using deductive and inductive reasoning skills to determine the best solution and follow through to completion
  • Record details of all calls and tasks, as well as actions taken, into the CRM tool
  • Communicate with supervisors, peers, leaders, and other departments regarding caller requests
  • Provide tutorials and guidance on proprietary system
  • Meet Accurate Background quality standards for services by adhering to client guidelines, regulations, policies, and procedures
  • Contribute to team effort in maintaining service level agreements (SLA)
  • Other related duties, as needed

Skills

  • Patience
  • Attentiveness
  • Ability to use positive language
  • Persuasion
  • Time Management
  • Multitasking (i.e., read or type while talking on the phone)
  • Empathy
  • Goal-oriented focus
  • Strong written and verbal comprehension and expression skills
  • Previous experience with Microsoft Office Suite/Office 365 (Outlook, Word, Excel, OneNote, OneDrive)
  • Ability to type 45+ WPM

Required skills

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