Customer Service Executive at AES INDUSTRIAL

  • Full time
  • Thane, Thane IN View on Map
  • @Atharv IT Solutions posted 2 weeks ago
  • Posted : November 21, 2023 -Accepting applications
  • Salary: 9,000.00 - 28,000.00 / Monthly
  • View(s) 14

Job Detail

  • Job ID 93077
  • Career Level Executive
  • Experience 1+ Years
  • Gender MaleFemale
  • Minimum Qualifications Graduate

Job Description

  • Food provided
  • Act as a resource and support for agents with ticketing and fares questions, including branch offices as determined
  • Assist with testing new ticketing automation as needed
  • Assist agents with shopping for lower airfares, particularly international
  • Manually store fares that error out through the automation process, as necessary
  • Be aware of all debit memos received and initiate processes to minimize them (receive the wrong commission, have airlines send a debt memo and charge fee)
  • Monitor applicable queues and take action depending on reason, refunds, or voids
  • Quality control all international tickets issued overnight for correct commissions, lowest fare, and applicable discounts
  • Update applicable resource material (commissions)
  • Process voids and refunds for on-sites

Required skills