Customer Service Executive at AES INDUSTRIAL
- Full time
- Thane, Thane IN View on Map
- @Atharv IT Solutions posted 2 weeks ago
- Posted : November 21, 2023 -Accepting applications
- Salary: 9,000.00 - 28,000.00 / Monthly
- View(s) 14
Job Detail
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Job ID 93077
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Career Level Executive
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Experience 1+ Years
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Gender MaleFemale
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Minimum Qualifications Graduate
Job Description
- Food provided
- Act as a resource and support for agents with ticketing and fares questions, including branch offices as determined
- Assist with testing new ticketing automation as needed
- Assist agents with shopping for lower airfares, particularly international
- Manually store fares that error out through the automation process, as necessary
- Be aware of all debit memos received and initiate processes to minimize them (receive the wrong commission, have airlines send a debt memo and charge fee)
- Monitor applicable queues and take action depending on reason, refunds, or voids
- Quality control all international tickets issued overnight for correct commissions, lowest fare, and applicable discounts
- Update applicable resource material (commissions)
- Process voids and refunds for on-sites
Required skills
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